Patient & Visitor Info

Photo of the Grady Logo on the main entrance of the main building

Welcome to Grady

A little planning can make your visit at Grady more comfortable.

Begin by downloading our free wayfinding app Grady GO! to your smartphone or tablet. The app will help you navigate through the hospital easily, so you can get to your Grady destination conveniently. For detailed directions and parking information, visit Locations.

We’re Smoke-Free Because We Care

Smoking and the use of tobacco products (includes but is not limited to cigarettes, cigars, e-cigarettes, chewing tobacco, snuff, and pipe smoking) are not permitted by anyone on any property owned, rented, or leased by Grady Health System, or in hospital-owned or leased vehicles. Our policy isn’t intended to punish anyone. It is designed to provide all staff with a healthy and safe workplace and to treat patients in a healthy and safe environment.

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Appointment Checklist

Before You Arrive

Before you arrive, verify where your appointment is, whether at the main Grady campus or at one of our Neighborhood Centers. You can do this by consulting your MyChart account for details about your upcoming appointment, or calling Central Scheduling at (404) 616-1000.

What to Bring

Please plan to arrive 30 minutes before your appointment. If you arrive after this time, you may be asked to reschedule. Please bring the following items to every appointment.

  • Your photo ID
  • Your health insurance plan card
  • Your prescription insurance plan card
  • Referral or authorization forms
  • All current medications (prescription and over-the-counter) in their original containers
  • Any outside medical records, X-rays, or prior test results not taken at this hospital (if your physician has requested them)
  • Any questions you have for your doctor
  • Follow ALL directions regarding food and drink before your appointment or your test may be rescheduled
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Admissions

If you are being admitted, please bring only the essentials, including:

  • Glasses
  • Toothbrush and toothpaste
  • Deodorant
  • Robe
  • Slippers

Personal care items such as contact lenses, eyeglasses, hearing aids, and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. Grady is not responsible for the loss or damage to patients’ belongings or valuables.

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Visiting Hours

Visits from family and loved ones are important and help promote healing for both patients and their families. That is why the Grady offers open visitation for family and friends. We encourage a patient’s – spouse, domestic partner, significant other, and parents (of both different and same sex), and other individuals not legally related to the patient – to actively participate in patient care.

Keep in mind that there are certain times that might be better for visiting. Visitors should check with the nurse or the doctor to coordinate the best times to visit a loved one. It’s also a good idea to check with your loved one, if possible, to see when they would prefer to have visitors.

Always check with the Nurse or Unit Director upon arrival.

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Dining Options

Grady Cafeteria
Morrison Health Care (2nd Floor – E Hallway)
80 Jesse Hill Jr. Drive, SE
Atlanta GA 30303
Phone: (404) 616-6883
Monday – Sunday 6:30 AM -11 PM
Breakfast: 6:30 AM to 10 AM
Lunch: 11 AM – 3 PM
Dinner: 3 PM – 11 PM

Henry’s
Grady Memorial Hospital (Ground Floor)
80 Jesse Hill Jr. Drive, SE
Atlanta GA 30303
Monday – Sunday
Open 24 hours a day
Coffee, drinks, and to go items

Sweet Auburn Curb Market
209 Edgewood Ave SE
Atlanta, GA 30303
Monday-Saturday, 8 AM – 6 PM
Sunday 12 PM-5 PM

Subway
183 Edgewood Ave
Atlanta GA 30303
Phone: (404) 221-8820
Monday-Friday, 7 AM – 10 PM
Saturday 8 AM – 9 PM
Sunday 9 AM – 9 PM

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Gift Shop

(404) 616-3271
Monday – Thursday 7 AM – 9 PM
Friday 6 AM – 9 PM
Saturday – Sunday 8 AM – 9 PM
The gift shop is located near the main entrance of the hospital near the clinic building. All major credit cards are accepted. The gift shop will deliver daily to patients.
Shop Online
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Pharmacy

48 Coca Cola Place, Atlanta, GA 30303

Monday-Friday 7 AM – 7 PM
(404) 616-1155

The outpatient pharmacy provides assistance with interactive telephone prescription refills, medication requests, Medicare Part D plans, and outreach services.

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MyChart - Our Patient Portal

MyChart is a secure, online connection to your medical information all from the convenience of your tablet, smartphone, or computer. It removes barriers that keep patients from getting what they need from their healthcare provider. It’s all about access.

For detailed information, visit MyChart.

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Billing & Insurance

Monday-Friday 8 AM – 4:30 PM
(404) 616-2991

Learn about insurance, ways to pay, and your financial responsibility.

We want you to know and understand your financial responsibility for your visit or hospital stay; this includes insurance benefits, and your responsibility for any deductibles, coinsurance or co-payment at the time of service. If you have questions about your bill, please contact Patient Financial Services.

For detailed information, visit Billing and Insurance.

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Medical Records

Monday-Friday 8:30 AM – 4:30 PM
(404) 616-4282

Health Information Management (Medical Records) is located on the ground floor of Grady Memorial Hospital – Room GA007. You can contact Medical Records to request copies or a summary of the records. Please note, you may be charged a fee for costs related to medical record retrieval, copying, and certification.

For detailed information, visit Medical Records.

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Pastoral Care

Available 24 Hours
(404) 616-4270

Goddard Chapel is open from 7:30 AM until 11 PM every day for prayer, worship, and quiet time. The chapel is located on the 1st floor. Chaplains are available 24 hours a day; seven days a week.

Our Interfaith Prayer Room is located near the chapel and always available. For access, contact the chaplaincy office or ask staff to page the duty chaplain.

Join us for weekly services Wednesdays at Noon or Sundays at 9:30 AM.

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Photography & Video Use

Cellphone use for video or photography is not allowed during your hospital stay or visit. Additionally, cellphone use is not allowed when you are in the exam room with your doctor or during procedures. Please be courteous of other patients and families while using your phone in public areas.

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Patient and Family Experience

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the Department of Patient Family Experience by calling (404) 616-3500.

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Lost and Found

Grady’s lost and found office is located on the 12th floor – Room 12E020. The office is open Monday through Friday from 7 a.m. to 10:30 p.m.

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