Contact Us

Who to Call

To contact most Grady services, call (404) 616-1000.

If this is a medical emergency, please call 911 and ask to be taken to Grady.

If you have questions or concerns about your care, please speak with your nurse or nursing supervisor. If your issue is not resolved, then contact the Patient & Family Experience Department at (404) 616-3500.

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Need Assistance

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To make, change or cancel an appointment, call (404) 616-1000  or visit our Make an Appointment page

Billing or Insurance

For billing, insurance or online bill pay issues or questions, call (404) 616-2991 or visit our Billing & Insurance page

Financial Assistance

If you need resources to pay for your care, call (404) 616-1000 to schedule an appointment to speak with a financial counselor or visit our Billing & Insurance page

Medical Records

If you need medical records or copies of images, call (404) 616-4282 or visit our Medical Records page

MyChart - Our Patient Portal

If you have questions about MyChart or have MyChart account questions or issues, call (404) 616-5551 or visit our MyChart page

Prescription Refills

If you need a prescription refill, have the medication bottle handy and call (404) 616-5550


If you are age 60 or over and need assistance with healthcare services or have questions about Medicare plans, please call (404) 616-0800

Human Resources / Employment

Information on jobs at Grady or to contact Human Resources, call (404) 616-1900 or visit our Careers page


To volunteer at Grady, you can apply online at our Volunteer page. If you have questions, call (404) 616-4360

Media Inquiries

For media and marketing inquiries, please call (404) 616-4360

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Speak to a Nurse

If you are a Grady patient and need help deciding if you should see a doctor, assistance is just a phone call away. Grady’s Advice Nurse Line is available 24 hours a day, seven days a week.  Staffed by specially trained registered nurses and on-call physicians, the Advice Nurse Line can help guide you during times of worry and uncertainty. We’re here for you, give us a call at (404) 616-0600.

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