Coronavirus (COVID-19) Changes to Financial Assistance Process
To ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) visitation restrictions, Patient Financial Counselors are now calling patients who have scheduled Financial Counseling appointments. During the call, the counselor will determine if the patient meets criteria for automated charity or if a manual assessment is required. Patient Financial Assistance is temporarily located in room 1H007 on the first floor of the hospital.
We recognize not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received Grady services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.
If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. To determine if you are eligible, please call (404) 616-1000 to schedule an appointment with a Financial Counselor. Your information will be evaluated for financial assistance.
If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.
If you have questions about your bill, insurance or financial assistance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.