Stay Connected Your Way

Stay Connected Communication Preferences

Update Your Communication Preferences Today!

Setting your Communication Preferences tells us how to reach you with appointment, lab, pharmacy, billing, and physician messages. Whether you prefer texts, emails, or phone calls, we want to make sure you’re getting information in a way that works best for you.

Communication Preferences Mobile Screenshot Review Your Settings
Review your settings today to stay connected with Grady in the way that works best for you! Log in to MyChart and tap the Communications Preferences button.

New to MyChart?
Ask your care team or call our MyChart Help Line at (404)-616-5551 to help you enroll! MyChart is free, secure, and easy to use on your phone, computer, or tablet.

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Frequently Asked Questions

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How do I change/add my cell phone number or email address?

Under Communication Preferences, you can change your email and cell phone numbers. Login to MyChart to get started.

How long does it take for my changes in communication preferences to go into effect?

The Communication Preferences changes will go into effect immediately when the “Save Changes” button is clicked.

Help! I'm getting too many messages. How can I reduce the number of messages I receive from Grady?

Check your Communication Preferences in MyChart. You may have selected to receive text, email, or phone messages. Update your preferences to include only the communication type(s) you want to receive.

Help! I'm not receiving any messages from Grady.

Check your Communication Preferences on MyChart or by calling (404)-616-5551. You may not have any preferences selected, or your personal information may include an incorrect email address or cell phone number.

If you need assistance, call our MyChart Patient Support Line at (404)-616-5551. Support is available 24 hours a day, 7 days a week.

Will the messages always be in MyChart in case I miss something?

Of course! You can always find your messages in your MyChart inbox.

I can't log in to MyChart!!

Call our MyChart Patient Support Line at (404)-616-5551 if you need assistance logging in. Support is available 24 hours/7 days a week.

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