Patients and Visitors Guide

Appointment checklist

Before you arrive, verify where your appointment is at Grady Hospital, Correll Pavilion, or one of our Neighborhood Centers. You can find the location in your appointment reminder messages, MyChart, or call (404) 616-1000.

• Your photo ID
• Your health insurance plan card
• Your prescription insurance plan card
• Referral or authorization forms
• All current medications (prescription and over-the-counter) in their original containers
• Any outside medical records, X-rays, or prior test results not taken at this hospital (if your physician has requested them)
• Any questions you have for your doctor
• Follow ALL directions regarding food and drink before your appointment, or your test may be rescheduled.

Dining options

Gift shop

Lori’s Gift Shop located in Grady’s Main Lobby is open to patients, staff, and visitors Monday through Friday from 7 a.m. – 8 p.m. and Saturday and Sunday from 10 a.m. – 8 p.m.

Pharmacy

Pratt Street Pharmacy – inside Grady Hospital (GF200)

Monday – Friday, 7 AM – 7 PM; Saturday, 9 AM – Noon
(404) 616-1155

The Pratt Street pharmacy provides assistance with interactive telephone prescription refills, medication requests, Medicare Part D plans, and outreach services.

MyChart – our patient portal

MyChart is a secure, online connection to your medical information all from the convenience of your tablet, smartphone, or computer. It removes barriers that keep patients from getting what they need from their healthcare provider. It’s all about access.For detailed information, visit MyChart.

Billing and insurance

Monday-Friday 8 AM – 4:30 PM
(404) 616-2991

Learn about insurance, ways to pay, and your financial responsibility.

We want you to know and understand your financial responsibility for your visit or hospital stay; this includes insurance benefits and your responsibility for any deductibles, coinsurance, or co-payment at the time of service. If you have questions about your bill, please contact Patient Financial Services.For detailed information, visit Billing and Insurance.

Medical records

Monday-Friday 8 AM – 4:30 PM
(404) 616-4282

Health Information Management (Medical Records) is located on the ground floor of Grady Memorial Hospital in our Patient Service Center– Room GA100. You can contact Medical Records to request copies or a summary of the records. Please note, you may be charged a fee for costs related to medical record retrieval, copying, and certification.For detailed information, visit Medical Records.

Pastoral care

Available 24 Hours
(404) 616-4270

Goddard Chapel is open from 7:30 AM until 11 PM every day for prayer, worship, and quiet time. The chapel is located on the 1st floor. Chaplains are available 24 hours a day; seven days a week.

Our Interfaith Prayer Room is located near the chapel and always available. For access, contact the chaplaincy office or ask staff to page the duty chaplain.

Join us for weekly services Wednesdays at Noon or Sundays at 9:30 AM.

Photography and video use

Cellphone use for video or photography is not allowed during your hospital stay or visit. Additionally, cellphone use is not allowed when you are in the exam room with your doctor or during procedures. Please be courteous of other patients and families while using your phone in public areas.

Patient and family experience

If you have any questions or concerns about your care or would like to file a formal grievance, please contact the Department of Patient Family Experience by:Office: (404) 616-3500
Fax: (404) 616-3366
Email: [email protected]

Lost and found

Grady’s lost and found office is located on the Lobby Level – Room GG015. The office is open Monday through Friday from 7 a.m. to 10:30 p.m.