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About Grady EMS

About Us

Grady EMS has a strong presence throughout Georgia providing 911 services to the City of Atlanta (Fulton County) and 16 counties across Georgia. Grady EMS, the hospital-based emergency care component of Grady Health System, has continuously demonstrated its commitment to public service by providing advanced life support, emergency ambulance services to any citizen or visitor transported within the areas they serve regardless of social, political or economic status for 125 years.

This service, which began in 1892 with one horse-drawn ambulance, now staffs more than 700 personnel and maintains a fleet of more than 200 ambulances and support vehicles. Our 911 operation uses ALS and dedicates these units to emergency transports only. We use a separate division to transport non-emergency calls ensuring that our 9-1-1 fleet is available and in service where and when they are needed, responding to emergency calls.

As a hospital-based, trauma center EMS, Grady’s operational standards must function in compliance with standards as defined by The Joint Commission, the American College of Surgeons, and the Georgia Department of Community Health. This is an important distinction and holds our EMS division to the highest standards ensuring a compliant, ethical, and confidential operation.

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To contact most Grady services, call (404) 616-1000.

If this is a medical emergency, please call 911 and ask to be taken to Grady.

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EMS General Information

Call (404) 616-5773, Monday-Friday from 8 AM – 5 PM.

EMS Billing

For questions about your EMS billing, call (888) 214-6317

EMS Academy

For questions about Grady EMS Academy programs, call (404) 616-7414

Event EMS

Grady Event EMS provides coverage for small events up to events in excess of 200,000 people in and around Atlanta, GA. To schedule EMS services for your next event, call (404) 809-1253

Grady EMS Operations

For information about Grady EMS operations, call (404) 616-6395

Request a Trip Report (Medical Records)

Call (404) 616-4282, Monday-Friday 8:30 AM – 5 PM

Health Information Management (Medical Records) is located on the ground floor of Grady Memorial Hospital – Room GA007. You can contact Medical Records to request copies or a summary of the records (including trip reports). Please note, you may be charged a fee for costs related to medical record retrieval, copying, and certification.

For detailed information, visit Medical Records.

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