Billing, Insurance & Financial Assistance

Grady provides the same quality of care to all patients – whether or not they have health insurance. However, all patients share some financial responsibility for that care.

As a valued Grady patient, we want you to know and understand your financial responsibility for your visit or hospital stay. It’s important to bring your insurance card with you to each visit. We can help you understand your benefits and any responsibility you may have for deductibles, co-insurance or co-payment at the time of service.

Grady accepts private health insurance, Medicare, Medicaid and workers’ compensation. Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard and American Express for payment. 

We recognize that not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received Grady services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.

If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-2991. Your information will be evaluated for financial assistance.

If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so that you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.

If you have questions about your bill, insurance or financial assistance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 5 p.m.

Financial Assistance Checklist

For Financial Assistance, please bring the original or certified copies of the following documents:

  • Driver’s License (Georgia), State of Georgia ID Card, Any Consular or School Picture ID
  • Visa or Residence Alien Card (if applicable)
  • Proof of Residency – One to three of the following showing your current street address is required to prove residency (a PO Box address does not demonstrate residency):
    • One to three utility bills such as power bill, gas bill, water bill and/or telephone bill
    • Lease Contract
    • Rent Receipt (showing current address)
    • Food Stamps Letter
    • Voter’s Registration
    • Other business documents that verify your place of residency, such as, credit card statements, IRS, Medicaid letters, student letters from school, cable bill, cell telephone bills, bank statement, mortgage statement, check stubs showing your address, etc.
  • Proof of income – one of the following is required as proof of income:
    • One to three current pay check stubs (patient and spouse)
    • Unemployment Claim, Department of Labor Wage Inquiry or recent bank statements, if patient is living off saving
    • A letter from employer on company letterhead stating the rate of hourly pay, the total amount paid each pay period and how often the employee is paid
    • Any decision letters indicating the patient is receiving unemployment compensation, Medicaid, Social Security disability, General Assistance, etc.
    • Food Stamps Letter and pay check stubs (if applicable)
    • Verification of homelessness or a letter from a shelter on company letterhead
    • Other business documents showing how the patient is being supported
  • Proof of number of dependents – one of the following is required as proof of the number of dependents:
    • Previous year’s Income Tax Return (most recent)
    • Any decision letters indicating that the patient has legal responsibility for the child, such as, court ordered guardianship papers or custody papers
    • Birth Certificate for each child age 18 and younger
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When is payment due?
What are acceptable methods of payment?
Does Grady have payment plans?
Who do I talk to about my bill?
Will I receive bills from other providers?


What insurance plans does Grady accept?
If I have insurance what bills will I receive?
What if I don't have insurance?
What if I was in an automobile accident?
What if I got hurt at work?

Financial Assistance

How do I obtain financial assistance?