Billing, Insurance & Financial Assistance

Billing and Insurance

Grady provides the same quality of care to all patients – whether or not they have health insurance. However, all patients share some financial responsibility for that care.

As a valued Grady patient, we want you to know and understand your financial responsibility for your visit or hospital stay. It’s important to bring your insurance card with you to each visit. We can help you understand your benefits and any responsibility you may have for deductibles, co-insurance or co-payment at the time of service.

Grady accepts private health insurance, Medicare, Medicaid and workers’ compensation. Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard and American Express for payment. 

Pay Your Bill Online

Grady offers you convenient, easy and secure access to pay your bill online.

You will need your statement to pay for EMS services or pay as a guest. If you don’t have a statement, or need assistance, please contact Patient Financial Services at (404) 616-2991.

 Grady offers convenient, easy and secure access to pay your bill online. Click here to begin. Grady offers convenient, easy and secure access to pay your EMS services bill online. Click here to begin. 

 

Financial Assistance Program

We recognize that not everyone has the resources they need to obtain medical care. For that reason, we are happy to offer Financial Assistance to those in need. If you have received Grady services and find it would be a hardship to cover them financially, we encourage you to apply for financial assistance.

If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.

If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so that you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.

If you have questions about your bill or insurance, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.

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FAQ

Billing

When is payment due?

You are responsible for paying any amount due in full at the time you come in for healthcare services. We accept most private health insurance, Medicare, Medicaid and workers’ compensation, please check with your provider. We will bill your insurance company for all covered services you receive. You will receive a bill for services not covered by your insurance company and you will be responsible for paying for these services.

What are acceptable methods of payment?

Grady accepts cash, check, traveler’s check, money order, Discover, Visa, MasterCard and American Express for payment. A valid, government issued form of identification must accompany your check, traveler’s check, money order or credit card.

Does Grady have payment plans?

Payment plans can be arranged for patients who need additional time to make all necessary payments based on Grady’s financial assistance and payment guidelines. If you want to arrange a payment plan, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.

Who do I talk to about my bill?

A Grady Patient Financial Service team member can assist in addressing any questions you may have about your bill. If you want to discuss your bill, please contact Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m. We appreciate your commitment to resolving your bills.

As you anticipate clinic visits, tests, procedures or hospitalization, we want you to be aware of our various financial assistance programs in case you have concerns about paying for your medical care. All of our financial assistance programs have eligibility requirements. Grady Health System may discount some or your entire bill and/or help you make payment arrangements.

Will I receive bills from other providers?

Yes, you may. Grady Health System has many providers that participate in your care. Therefore, a provider from Emory University School of Medicine or Morehouse School of Medicine may send separate bills for your care.

Insurance

What insurance plans does Grady accept?

Insurance plans Grady accepts:

COMMERCIAL PLANS

  • Aetna – all products – HMO, POS, PPO, Open Access, EPO
  • Blue Cross Blue Shield – all products – HMO, POS, PPO, Open Access
  • Cigna – all products –  HMO, POS, PPO, Open Access 
  • Coventry – all – products – HMO, PPO
  • Humana – HMO, POS, PPO
  • PHCS – PPO
  • Veteran’s Choice Program

MARKETPLACE PLANS

  • Ambetter from Peach State Health Plan
  • Blue Cross Blue Shield of Georgia

MEDICARE ADVANTAGE

  • Aetna – HMO, PPO
  • Blue Cross Blue Shield – HMO, PPO 
  • Eon Health
  • Healthspring (Cigna)
  • Humana – PPO, HMO
  • Allwell by Peach State
  • WellCare – HMO, PPO

MEDICAID/GEORGIA FAMILY PLANS 

  • Amerigroup Community Care
  • Peach State Health Plan
  • WellCare of Georgia
  • CareSource
If I have insurance what bills will I receive?

We will bill your insurance company first; your insurance company will pay according to your benefits. You may have a patient responsibility that includes non-covered charges, co-pays, deductibles and coinsurance. Therefore, you will receive bills based on your benefits as determined by your insurance company.

What if I don't have insurance?

We are committed to providing accessible, comprehensive health care in a compassionate, culturally competent, ethical and fiscally responsible manner. In keeping with this goal, Grady has developed a variety of financial options aimed at addressing the needs of patients without insurance coverage.

If you live in Fulton or DeKalb County, we offer a Financial Assistance Program. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.

If you do not live in Fulton or DeKalb County, and you come to a Grady facility for non-emergency or non-specialty outpatient medical care, you will be required to pay in full for your medical services before you will be seen by a healthcare provider. We encourage all uninsured patients to complete the financial assistance process so that you can receive the appropriate discount for services. Those who do not go through financial assistance will be asked to pay the full cost of their care.

What if I was in an automobile accident?

If you receive treatment as a result of an automobile accident, we must confirm this information with the automobile insurance to bill your claim. We also will collect information about your commercial insurance at the same time in case the automobile insurance denies your claim.

What if I got hurt at work?

Charges for hospital services incurred as a result of a verified work-related injury will be treated as a workers’ compensation. However, as the patient you complete the information with your employer and assure your workers’ compensation claim is approved. In case your worker’s compensation claim is denied, we will also request you provide us with your medical insurance information.

Financial Assistance

How do I obtain financial assistance?

A Financial Counselor will evaluate your financial status to determine if you are eligible for a reduction on the amount you owe. In order to determine if you qualify for Financial Assistance, please bring the following documents:

Personal Identification (driver’s license, State of Georgia identification card, etc.)

  • Medicare Card (if applicable)
  • Visa or Resident Alien Card (if applicable)
  • Proof of Residency (lease contract, utility bills, rent receipt, food stamps, voter registration card, etc.)
  • Proof of Income (current pay check stub, Social Security Administration letter, unemployment claim, etc.)
  • Proof of Number of Dependents (most recent tax return, dependents’ birth certificates, etc.)

A Financial Counselor can help address any questions you have about eligibility requirements and required documentation. For an appointment with a Financial Counselor to determine if you are eligible, please call (404) 616-1000. Your information will be evaluated for financial assistance.