Discrimination is Against the Law
Grady Health System (“Grady”) does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression, as well as source of payment for care. Nor Grady does not exclude people or treat them differently.
Grady provides free aids and services to people with disabilities to communicate effectively with us, such as access to qualified sign language interpreters and access to information written in other formats (large print, audio, accessible electronic formats, other formats).
We also provide free language services to people whose primary language is not English, either through qualified interpreters or information written in other languages.
If you need these services, contact Grady’s Language Interpretive Services Department at (404) 616-9626.
If you believe that Grady has failed to provide these services or discriminated in another way, you can file a grievance in person or by mail, fax, or email with:
Michele Pirkle, MSOL, CVA, Executive Director
Patient and Family Experience
80 Jesse Hill Jr. Drive, SE Atlanta, Georgia 30303
Office: (404) 616-3500
Fax: (404) 616-3366
If you need help filing a grievance, Patient and Family Experience staff are available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at the HHS Office for Civil Rights website, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at the U.S. Department of Health and Human Services website.