Patricia Francis and Dr. Morgan Micheletti greeted each other like longtime friends when they met again in the Grady Eye Center, several months after their final appointment. Francis was no longer Micheletti’s patient, but the natural flow of conversation about their respective lives revealed there was something special about this duo.
“Dr. Micheletti put me at ease from the very moment I met him,” Francis recalled, “He listened, he didn’t dismiss anything I had to say, he took his time to explain what was happening and how he was going to fix it,” Francis said.
Three years ago Francis began losing her eyesight due to cataracts—a distressing prospect for the owner of a small catering company she ran with her sister, Janet. She eventually turned to Grady in summer 2017 for help, after several attempts to get care elsewhere were unsuccessful.
“Before coming to Grady the doctors I met made me feel like I was just a name on a list they had to check off by the end of the day. They didn’t seem to care about what I was experiencing as a person who was losing her vision, independence and livelihood,” Francis said.
At the time, Micheletti was a surgical ophthalmology resident at Grady as part of his training with Emory University School of Medicine, and performed more than 250 cataract surgeries during his four-month stay in the eye center. For him, working at Grady meant seeing firsthand the value of making personal connections with patients.
“My time here has been invaluable. Besides training in a state-of-the-art environment with stellar faculty like Dr. Yousuf Khalifa and Dr. Jeremy Jones; I understood how compassion, kindness, and tuning in to your patient’s fears makes a difference in quality of care.”
And that’s all Francis was looking for—a doctor who understood what she needed as a patient.
“When he said the words ‘We can save your vision,’ I believed him, and now I can see perfectly, and am back to my baking,” Francis said.
Micheletti is one of 420 doctors from Emory and Morehouse schools of medicine completing their residency at Grady by the end of June. He is heading home to Houston, where he will carry on the practice of mindfulness in medicine.
“I was lucky to be a part of that Grady tradition which prioritizes the doctor-patient relationship; to become, as we proudly say, a ‘Grady Made’ physician.”
Micheletti and Francis said goodbye after an impromptu eye exam during their interview, and a promise to stay connected.