Patient Satisfaction

Patient satisfaction measures our patients' and families' perception of the quality of care provided during their stay or visit. There are many important factors that contribute to the patient experience. Our patient satisfaction survey is designed to measure these factors in detail so we can ensure that all of your needs are being met during your stay with us.

We currently measure ten areas:

• The Admission Process
• The Comfort and Cleanliness of your Room
• The Quality and Service of your Meals
• The Care provided by Nurses
• Your Experience during Tests and Treatments
• Our Accommodations for your Visitors and Family
• The Care Provided by Physicians
• The Discharge Process
• Our Attention to your Personal Needs
• Your Overall Assessment of your experience with us

Grady Health System has been working with Press Ganey since 2006 to measure and improve our patients' satisfaction. Press Ganey is a consulting company that provides surveying and reporting services to more than 7,000 healthcare facilities in the United States. This partnership allows us to compare our patient satisfaction metrics to those of other healthcare providers in our area and nationwide. Surveys are mailed to randomly selected patients after their discharge. Patients who elect to participate answer a series of questions rating their experience on a scale of *Very Good, Good, Fair, Poor* and *Very Poor* in 10 categories. The answers are converted to numeric scores based on the scale below:

• Very Good = 100
• Good = 75
• Fair = 50
• Poor = 25
• Very Poor = 0

Scores from each survey are compiled to produce an overall patient mean satisfaction score which is presented in the graph above. This data is used throughout our facilities as the basis for process improvement and staff development to ensure that we are providing our patients with the best healthcare experience possible.

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